Residence Hall Visits
During the first week back on campus (for both Fall and Spring semesters), the Help Desk staff will visit every Residence Hall to ensure that each student is able to connect to the college network. The staff will also verify that up-to-date Elizabethtown licensed applications are installed on your machine to provide you with the latest protection. The schedule for dorm visits will be given out at check-in, and is also available at the Helpdesk.
The staff will not work with machines that have issues other than connectivity, registration, or update problems. It is necessary that we visit all residence halls in a four day period; we are unable to aid in personal, or user-specific issues that can be addressed via telephone or email.
Should the need arise that a computer is malfunctioning and are staff is unable to resolve your issue over the telephone, email, or drop-in, a case can be set-up to bring the computer to the Help Desk for a diagnostic appointment.
