Phone Announcement (5/10)

After nearly 21 years, the current phone system is showing its age. As a result, a new, modern phone system will be installed this summer, built upon Cisco's Unified Communications platform.

In its simplest form, the new system will function like a normal phone, which will make it easy to use. The real power of a Voice-over-IP (VOIP) system is in its integration with computers, email and mobile devices. This system has the potential to streamline many of the current communication processes used on campus. Additional training and more details about these features will be made available over the next few weeks, leading up to the installation.

To minimize the impact on the campus community, a weekend system upgrade is being planned for this summer. The implementation team is currently working with the vendor to finalize the details of the installation. When additional information about the timeline is available, we will share the details with you.

Regular emails will be sent out to keep you apprised of the conversion. If at any point you have a question, before, during or after the installation, please feel free to contact the Helpdesk at 717-361-3333 or helpdesk@etown.edu.