Distance Education Complaint Process
Elizabethtown College always strives to provide the highest quality of service and the best student experience possible. If you have a serious complaint against the College, we wish to make you aware of the appropriate processes to follow.
The U.S. Department of Education requires institutions offering distance education to provide enrolled and prospective students with contact information of the state agency or agencies that handle complaints against postsecondary institutions offering distance learning within that state. Many of the outside agencies will require that all institutional procedures be followed before the concern will be considered. Before contacting one of these agencies, Elizabethtown College encourages students to inform the College of their complaint first. We are eager to listen to you and resolve the issues.
Students should first consult the College Catalog to resolve student grievcances, complaints and concerns in an expeditious, fair, and amicable manner and in accordance to written college policy. Students with concerns relating to grades or academic decisioins should follow the Grade Appeal policy outlined under Academic Policies. For concerns or complaints not addressed or unresolved in the catalog, please contact the Academic Affairs.
If the complaint cannot be resolved at any level within the College, the student may contact one of the following agencies:
Elizabethtown College is accredited by the Middle States Commission on Higher Education, 3624 Market Street, Philadelphia, PA 19104. (267-284-5000) The Middle States Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation. Students can review documents of accreditation by contacting the Registration and Records Office at 717-361-1409. Students wishing to file a formal complaint against an institution of higher education in Pennsylvania can visit Middle States Commission on Higher Educations Complaint page for more information.