Distance Education Complaint Process
Elizabethtown College strives at all times to provide the highest quality of service and the best student experience possible. In the event that you have a serious complaint against the College, we wish to make you aware of the appropriate processes to follow.
The U.S. Department of Education requires institutions offering distance education to provide enrolled and prospective students with contact information of the state agency or agencies that handle complaints against postsecondary institutions offering distance learning within that state. Elizabethtown College is a participating member of National Council for State Authorization Reciprocity Agreement (NC-SARA). All institutional procedures should be followed before the concern will be considered by external agencies.
Students should first consult the complaint procedures in the College Catalog. For concerns or complaints not addressed, or unresolved through the student complaint procedures outlined in the catalog, please contact the Office of the Senior Vice President for Academic Affairs.
If a student is not satisfied with the outcome of the institutional process, the complaint may then be brought to the responsible state agency in the home state.
- Pennsylvania Department of Education (PDE):
- PDE complaint form for colleges and universities
- Elizabethtown College is accredited by the Middle States Commission on Higher Education, 3624 Market Street, Philadelphia, PA 19104. (267-284-5000) The Middle States Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation. Students can review documents of accreditation by contacting the Registration and Records Office at 717-361-1409. Students wishing to file a formal complaint against an institution of higher education in Pennsylvania can visit Middles States Commission on Higher Education for procedural information.